Refund policy

At Presently Pretty Co., we want every order to arrive beautifully and bring a little extra joy to your gift-giving experience.

Because our wrapping paper is made to order especially for you, please review our return and refund guidelines before placing your order.

Returns & Exchanges

All wrapping paper is printed on demand after an order is placed.

For this reason, we generally do not accept returns or exchanges for change of mind, accidental purchases, or incorrect selections of designs, sizes, or finishes.

Please review your order carefully before checkout.

This policy does not limit any rights you may have under applicable consumer protection laws.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or different from what you ordered, please contact us within 30 calendar days of delivery.

To help us resolve your issue, please provide:

  • Your order number

  • A brief description of the problem

  • Clear photographs showing the damaged, defective, or incorrect item

We will review the issue and work with our printing partner to arrange an appropriate resolution, which may include a replacement or refund.

You generally will not need to return a damaged or defective product unless we specifically request it.

Order Cancellations & Changes

Because production can begin shortly after an order is placed, cancellations and changes are not guaranteed.

If you need to correct or cancel an order, please contact us as soon as possible.

If production has already begun, we may be unable to cancel or modify the order.

Refunds

If a refund is approved, it will be issued to your original payment method.

Please allow additional time for your bank or payment provider to process and post the refund.

Any applicable shipping refunds will be determined based on the circumstances of the order and applicable law.

Lost or Missing Orders

If your package has not arrived within the estimated delivery window, please contact us with your order number.

We will review the tracking information and work with our shipping or fulfillment partner to investigate.

If your package is confirmed lost, we will work toward an appropriate resolution, including a replacement or refund where applicable.

Color & Printing Variations

Please note that colors may appear slightly different depending on your screen settings, paper finish, and the printing process.

Minor variations that fall within normal printing tolerances are not necessarily considered defects.

How to Contact Us

If you have any concerns about your order, please use the Contact page on our website.

We appreciate the opportunity to make things right.

Beautiful gifts begin with thoughtful details.

With love, Presently Pretty Co. 🎀